Kiosk Troubleshooting Service staff handbook
Windows command guide

M3t service staff reference

Kiosk Troubleshooting Handbook

Use this guide while remotely connected to an M3t kiosk. Each task identifies the correct Windows program, whether administrator access is required, and the command to copy.

Before running a command

  1. 1

    Connect to the affected kiosk through BeyondTrust.

  2. 2

    Check the label for PowerShell or Command Prompt.

  3. 3

    Use administrator access when the task says it is required.

Important: Only run a change command when it matches the issue you are working on.

Start here

Open PowerShell or Command Prompt

Use this method when the kiosk is locked in kiosk mode and you are connected through BeyondTrust.

  1. 1
    Open Task Manager

    Press Ctrl + Shift + Esc.

  2. 2
    Select Run new task

    On some versions, first select File, then Run new task.

  3. 3
    Enter the program name

    Type powershell for PowerShell or cmd for Command Prompt.

  4. 4
    Request administrator access when required

    Check Create this task with administrative privileges, then select OK.

Every command below is labeled with the program it uses and whether administrator access is needed.

Network troubleshooting

Network checks and M3t connections

All connection tests and supporting network commands are grouped in this section.

M3t service connections

What service are you troubleshooting?

Select a group to test one connection or create a command that checks the entire group.

Selected service group

Test using

Listed IP checks the exact documented network address and port without depending on DNS.

Test the whole group

Check connections to every internal service

Copy this single line into PowerShell. Each connection will show a green PASS or red FAIL.

PowerShell
Need to run this from Command Prompt?

Additional network commands

Useful Windows network checks

Use these when you need adapter, DNS, route, or Windows network information.

Understanding connection results

What does the answer mean?

TcpTestSucceeded: True

The kiosk reached the address on the required port. The basic network path is working.

TcpTestSucceeded: False

The connection did not complete. Check internet access, firewall rules, cabling, or whether the service is available.

A failed test does not identify the exact cause. Record the service name and result, then provide both to M3t support or the technician handling the issue.

Kiosk identification

Retrieve the Dell service tag

Use this when a technician or Dell Support asks for the kiosk PC serial number or service tag.

PowerShell Administrator not required

Show the Dell service tag

The value under SerialNumber is the Dell service tag.

Get-CimInstance -ClassName Win32_BIOS | Select-Object SerialNumber

Dell BIOS settings in Windows

AC power recovery

Use these steps when the Dell kiosk PC should turn back on automatically after power is restored.

Required setup

Install and load the Dell BIOS provider

Complete this once in an administrator PowerShell window before using either BIOS command below. The kiosk needs internet access to download the module.

PowerShell Administrator required
Run these three lines in order 
Set-ExecutionPolicy Bypass -Scope Process -Force
Install-Module -Name DellBIOSProvider -Force
Import-Module DellBIOSProvider

If PowerShell asks to install NuGet or trust the PowerShell Gallery, select Yes. The Bypass setting applies only to this PowerShell window.

2 PowerShell Administrator required

Check the current setting

Look for CurrentValue. The desired value is On.

Get-Item -Path DellSmbios:\PowerManagement\AcPwrRcvry
3 PowerShell Administrator required

Change the setting to On

This makes the Dell PC power on when AC power returns.

Set-Item -Path DellSmbios:\PowerManagement\AcPwrRcvry -Value "On"

This changes a BIOS setting. Run the check command again afterward to confirm the value is On.

Known issue fixes

Windows 11 SQL startup fix

Use this only when the SQL Express service is not configured to start automatically.

PowerShell Administrator required

Set SQL Express to start automatically

This changes the SQL Express startup setting. A successful result shows [SC] ChangeServiceConfig SUCCESS.

sc.exe config 'MSSQL$SQLEXPRESS' start= auto

The space between start= and auto is required. Restart the kiosk after completing the approved troubleshooting steps.

Command copied